Terms & Conditions

These Terms and Conditions (“Terms”) govern participation in and communication through our WhatsApp marketing campaigns (“Campaigns”). By subscribing, interacting, or responding to our WhatsApp messages, you agree to these Terms.

1. Consent to Communication

By opting in to receive WhatsApp messages, you consent to:

• Receive promotional, transactional, and informational messages.
• Communication via WhatsApp Business in accordance with WhatsApp’s Terms of Service and Meta’s Business Policy.
• Data processing as described in our Privacy Policy.

2. Message Content

• Messages sent may include:
• Product or service promotions
• Account or transaction notifications
• Event invitations or reminders
• Customer support follow-ups
• Surveys or feedback requests

We will not send messages unrelated to our business offerings or share unrelated third-party promotions without your consent.

3. Frequency of Messages

Message frequency will vary depending on user interaction, active promotions, or subscriptions. We aim to limit promotional messages to a reasonable frequency and avoid spam.

4. Data Privacy and Security

We respect your privacy. Any personal data collected through WhatsApp will be processed in compliance with:

• The Protection of Personal Information Act (POPIA) of South Africa
• The General Data Protection Regulation (GDPR) (if applicable)
• WhatsApp’s own data policies

We do not sell or rent personal information to third parties. Data may be shared only with authorized service providers assisting in campaign delivery.

5. Charges and Connectivity

WhatsApp messages are free of charge from our side, but standard data rates from your mobile network provider may apply.

6. Limitation of Liability

We will not be liable for:

• Delayed, failed, or undelivered messages due to connectivity or platform issues.
• Losses arising from reliance on any promotional content.
• Unauthorized access to or misuse of your WhatsApp account.

7. Changes to Terms

We may update these Terms from time to time. Any significant changes will be communicated via WhatsApp or published on our website.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and any disputes shall be resolved within its jurisdiction.

By continuing to interact with our WhatsApp campaigns, you confirm that you have read, understood, and agreed to these Terms and Conditions.