What Guests Want And Hotels Need To Deliver

With Covid-19 easing up, its effects are long-lasting and leave us changed forever. This is especially true for the hotel industry as consumer trends have indicated hotel guests and travellers have a new perspective on luxury. Hotel guests look far beyond a hotel’s excellent service and state-of-the-art architecture.

They find value in a personalised hotel experience where staff can anticipate their needs rather than respond to them and appreciate when they feel supported and seen. These are key elements necessary to elevate a guest’s experience making them want to return.

Designs and Aesthetic

Offering a tailor-made service begins with a hotel with beautiful and modern designs and styling, everything from the exterior, the reception, the lounge, and the public areas. Providing an instagrammable environment for guests is crucial for every hotelier that wants longevity. When your guests walk through the doors, they must be instantly impressed by the hotel’s interiors, technology, lighting, temperature, and scent.

The little details truly matter. A hotel situated in the most beautiful parts of the city, town, or area is essential, offering your guests a chance to enjoy great morning and sunset views and enchanting night-time city lights. The Capital Hotels and Apartments are situated in multiple locations throughout South Africa that offer just that.


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Outstanding Service

Luxury and excellent service are interdependent. A successful luxury hotel knows its guests and provides tailored services where hotel staff serve guests with a great deal of personal care. The Capital Hotels and Apartments employ hotel staff highly trained in their roles, polite and professional.

Our hotel guests receive a personalised check-in and check-out service. Guests who may be new to the area they’re staying in receive advice and tips on their destination from the hotel staff, that’s sometimes multi-lingual.

Hotel services extend beyond cleaning and room service. The Capital Hotels and Apartments staff accommodate special requests such as marriage proposals, romantic occasions, and birthday-related events. Curating luxurious and memorable guest experiences.


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Amenities are a major benefit for hotel guests as they are convenient. Whether they travel for leisure or business, hotel guests expect to have a room fully decked out with amenities from towels, a work desk, a coffee machine, a minibar, and high-quality toiletries.

The Capital Hotels and Apartments provide a laundry service, enhanced cleaning services with minimised contact, and 24-hour desk service with someone always available to assist you.

Other amenities provided include:

  • Spa with an array of luxury treatments
  • Pool facilities (suitable for children)
  • Uncapped WiFi
  • Fully equipped gym
  • Scheduled shuttle service
  • Room with a kitchen
  • Secure and free underground parking
  • Bar and cigar lounge
  • Onsite restaurants

All locations offer the services above while others may have unique offerings due to their environment, such as The Capital Zimbali Resort and The Capital 15 on Orange.


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Cultural Experiences

Hotels providing an authentic local experience or catering to the unique customer experience is a key differentiating factor. A hotel that supports and caters to guests’ activities outside of the hotel will have satisfied and engaged guests that will recommend the hotel to others, post about their pleasant experiences on social media, and ultimately return for another stay.

The Capital Hotels and Apartments are situated in key city locations for the benefit of guests, to access entertainment experiences, shopping, tourist attractions, restaurants and many others. They also offer scheduled shuttles to transport hotel guests to popular destinations. If guests are unfamiliar with what activities they can do, there is a dedicated concierge to help them book tours, restaurants and provide recommendations during their hotel stay. All hotels have onsite restaurants and bars if guests don’t want to leave the hotel.


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Ensuring a secure environment and safe accommodation are important factors for a hotel stay. Although they are often unseen, hotels hire 24-hour security guards and have the best security systems. The Capital Hotels and Apartments have 24-hour camera surveillance, 24-hour security, and hotel guests have access cards for their rooms and when using the elevator. There is a safe in every room that business travellers may need for valuables and confidential documentation.


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Staying at a world-class hotel is a fantastic and personalised experience with heaps of benefits. Hoteliers that haven’t reassessed their offerings to match their customers expectations are in the beginning stage of being obsolete.

First-class travel is all about the personalised experience and tailor-made solutions. Take your journey to the next level and discover The Capital Hotels and Apartments.

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