Cookie & Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and share personal information in the course of our business activities — whether you interact with us via our websites, during a booking, or when using our guest internet and Wi-Fi services.

This website uses cookies

The thecapital.co.za, sevenvillahotel.co.za, grottospa.co.za, and thecapitalzimbali.co.za websites all make use of cookies and similar technologies. We use functional cookies to make sure our websites work well and securely, and analytical cookies to offer you the best possible user experience. Marketing cookies are placed to show you personalised advertisements instead of generic ones. By placing these cookies, we can track your internet behaviour on our websites so you are served more relevant advertisements.

By clicking on “Agree”, you consent to the placing of these cookies. Click on the button “Change your cookie settings” to change your preferences.

All cookies (and what they do)

Functional cookies

• Make sure you can view the relevant website provided by The Capital Apartments and Hotels
• Ensure that any of the websites listed here are displayed and function correctly
• Where necessary, give you access to secured parts of the respective website

Analytical cookies

• Help us improve all our websites
• Collect anonymous information about how visitors use our websites
• Identify the most visited pages
• Record how many error messages were displayed

Marketing cookies and other cookies

• Are placed based on how you click and visit our website
• Show you relevant offers and personalised advertisements
• May present these ads through email, social media, and banners

The Capital’s cookie policy

What are cookies?
Cookies are small data files which are downloaded onto your device by the website you are visiting. The next time you visit the same website, cookies ensure that your device is recognised. By using cookies and similar technologies such as pixel tags, beacons, and scripts (“cookies”), this website can save information about visits and visitors. We place some of the cookies on the websites ourselves, while others are placed by third parties. Third-party cookies may collect data outside our websites as well.

Cookies can be used to make visiting a website more personal, by, for instance:

• Displaying relevant navigation settings
• Remembering visitors’ preferences
• Improving the overall user experience
• Limiting the number of advertisements shown

The Capital’s use of cookies

By clicking “agree” when the cookie notice is shown, you consent for cookies to be placed and read out on any of the above-mentioned websites or associated sites owned by The Capital Apartments & Hotels.

Adjusting cookie settings and deleting cookies

You can adjust your browser settings to delete our cookies or cookies set by third parties. You may also adjust your browser settings to prevent websites from setting cookies or third-party cookies altogether.

If you prevent us from setting specific cookies, you may find that some functions are not available or that certain parts of the website will not load.

Find out how to adjust the settings for different browsers:

• Chrome
• Firefox
• Internet Explorer
• Safari

If this cookie policy or the cookies placed change, we will adjust the policy and the list of cookies placed.

The most recent version of this cookie policy is dated 18 April 2024.

Privacy and Data Use – Guest Internet and Wi-Fi Services

When you use The Capital’s guest internet or Wi-Fi network during your stay, the following terms apply in addition to our general privacy practices and cookie policy.

1. Information we collect
   • Device information (e.g., IP address, MAC address, device type, operating system)
   • Connection times and dates
   • Amount of data transmitted and received
   • Network diagnostic information (e.g., error logs)

   We do not inspect the content of your communications, except as required for technical troubleshooting or if compelled by law.

2. Purpose of collection
   • To provide you with internet access and maintain network performance
   • To ensure network security and prevent misuse
   • To comply with applicable laws and lawful requests from authorities
   • To send marketing communications where you have explicitly opted in
3. Legal basis (POPIA)Processing is carried out under the Protection of Personal Information Act (POPIA) on the basis of your consent, our legitimate interests in providing secure network services, and our legal obligations.
4. RetentionConnection and diagnostic logs are retained for a limited period necessary to fulfil the purposes described above, unless a longer retention period is required by law.
5. Sharing
   • With contracted IT and network service providers who support our Wi-Fi and are bound by confidentiality and data-processing obligations
   • With law enforcement or regulatory bodies where required by law
6. Your rightsUnder POPIA, you may request access to your personal information, request correction, request deletion where legally applicable, and withdraw consent to marketing communications at any time.
7. Security measuresWe use appropriate technical and organisational measures (including encryption, firewalls, and access controls) to protect information collected over our networks. However, no public internet service is entirely secure; we recommend you take your own precautions (e.g., up-to-date antivirus, using secure websites).

If you have questions about this policy or wish to exercise your privacy rights, please use the contact details provided on our website’s contact page.