It is a secure version of your room key stored directly in Apple Wallet (on iPhone and Apple Watch) or Google Wallet (on Android phones and Wear OS watches). You hold your device near the door lock and it unlocks, the same way a plastic key card works, but contactless and built into the phone you already carry.

• A confirmed reservation at a participating The Capital property
• Apple: an iPhone or Apple Watch running the latest version of iOS or watchOS, signed in to iCloud with two-factor authentication enabled
• Google: an Android phone running Android 9.0 or later with NFC turned on, plus the Google Wallet app installed
• A screen lock set on your device (PIN, pattern, or biometric). This is required for security.

Nothing. The digital key is a free, optional convenience. You can still collect a standard key card at reception if you prefer.

No. It is entirely optional. If you would rather use a physical key card, just let our front desk team know.

After you book, you will receive an “Add to Apple Wallet” or “Add to Google Wallet” option in your confirmation email, on the online guest portal, or during online check-in. Tap the button for your device and follow the on-screen steps. You can do this before you even arrive.

Your key activates automatically once you have completed check-in and a room has been assigned to you. If you add the key before arrival, it stays inactive until then. We recommend turning on notifications for your wallet app so you know the moment it is ready.

You need to be checked in and assigned a room for the key to activate, but at participating properties you can complete this online and skip the front desk queue entirely. Once checked in, head straight to your room.

On Apple devices, when you add the key to your iPhone it is added to your paired Apple Watch automatically. On Google Wallet you add the key to one phone and, when prompted, choose to add it to a paired Wear OS watch as well.

Hold the top or back of your phone (or your watch) near the door lock reader for a moment, and the door unlocks.

• Apple Wallet uses Express Mode, so you do not need to wake or unlock your iPhone or Apple Watch. Just hold it to the reader.
• Google Wallet may ask you to wake or unlock your phone first, depending on your device and settings. You can adjust this under “Require device unlock to use” in the key’s settings in the Google Wallet app.

Wherever you would normally tap a key card. That typically includes the lift, the gym, the pool area, and other secure common areas. Exact access points vary by property.

No. The key is stored securely on your device and works offline, without opening any app. There is nothing to launch first.

On supported iPhone models, the key still works for up to five hours after the battery runs low, thanks to Apple’s Power Reserve. On Android, a fully drained battery generally means the key will not work, so we suggest keeping your phone charged. Either way, our reception team can issue a backup physical key at any time.

Yes. A separate key is created for each room on your reservation, and each one activates when that room is assigned.

Each stay has its own key. When your current stay ends, that key is deactivated and archived. A new key for your next booking activates once you check in for that stay.

• Apple Wallet: you can share a key with another guest, but they must also have an iPhone or Apple Watch to receive and use it.
• Google Wallet: key sharing is not currently supported. Each guest who needs access should be added at reception.

Yes. The key is stored securely on your device and protected by your screen lock. It uses the same contactless NFC technology as mobile payments.

No. The key lives on your device, which means Apple and Google do not track which doors you open or when. Your movements are private.

When you check out, your key is deactivated remotely and no longer opens any door. On Apple Wallet it is archived; on Google Wallet you can remove it from the app whenever you like.

Two things, as soon as you can:

• Contact our reception team. We can disable the key in our system immediately so it can no longer open your room.
• Secure your device remotely. iPhone users can use Find My (iCloud) to lock or erase the device. Android users can use Find Hub at android.com/find to lock or erase it.

A locked or erased device cannot use the key, and disabling it on our side removes access entirely.

• Make sure you are checked in and your key shows as active in the wallet app
• Confirm NFC is turned on (Android)
• Hold the device closer to the reader, and hold it steady for a couple of seconds
• Try a slightly different position. The NFC antenna may be near the top or bottom of your phone
• On Android, check whether your phone needs to be unlocked first

If it still will not open, please visit or call reception and we will sort it out right away.

Our front desk and guest services teams are available 24/7 and happy to assist with anything related to your digital or physical key.