Check any hotel
room availability

We guarantee the best available rates.

Hotel Safety: Your Guide to a Secure Stay in South Africa

In today’s fast-paced world, travellers seek comfort, convenience, and, above all, safety when staying in hotels. Whether you’re travelling for business or pleasure, knowing how to ensure your safety in a hotel is paramount.

This guide is your go-to resource for understanding the ins and outs of hotel safety. From check-in to check-out, we’ll cover all aspects to make sure your hotel stay is as secure as it is enjoyable.

 1. Choose A Safe Hotel, Choose The Capital Hotels, Apartments and Resorts

Selecting the right hotel is the first step to a secure stay. Here are some crucial considerations:

  • Location Matters: Opt for hotels in safe neighbourhoods or well-lit areas. All of our hotels are located in safe, convenient and secure locations. 
  • Security Measures: Inquire about security features such as surveillance cameras and 24/7 staff availability. All The Capital Hotels Apartments and Resorts have state-of-the-art security systems, with some hotels even being equipped with direct satellite data uplinks and expertly trained staff to keep you safe during your stay. Access to the hotels is secured, with checkpoints and identity verification, as well  as hotel floors being accessible via room key. This ensures that  only people that have been cleared have access.

    In extreme cases, our hotel riot reaction teams have gone through intensive riot management training and have full riot gear and riot defence vehicles. Your safety is our first priority.

 2. Booking Your Stay

Booking a room is more than just selecting dates; it involves ensuring your personal information remains secure:

  • A Secure Booking Website: Here at The Capital Hotels Apartments and Resorts, we take our client’s data protection very seriously.
    Our site is backed and protected by firewalls and data protection encryption to ensure that your personal information remains yours.
  • We Protect Your Personal Information: Be cautious with sharing sensitive information online. At The Capital Hotels, Apartments and Resorts, we have data protection methods and encryptions to make sure your personal information remains secure. 

 3. Check-In Procedures

Upon arrival, follow these steps to ensure a smooth and secure check-in:

  • Identity Verification: We first need to verify that it’s you. We need you to provide us with the necessary identification documents. You’ll need a form of identification and a booking 
  • Ask Us Questions: Don’t hesitate to inquire about hotel security measures.
father-and-daughter-bonding-in-hotel-room-south-africa

 5. Fire Safety

Hotel fires are rare but are a situation that we plan for. When you get into our hotels please familiarise yourself with our fire safety measures, emergency exits, safety procedures and rally points:

  • Know Emergency Exits: When you enter our hotels please locate the nearest emergency exit.
  • Smoke Alarms: We ensure that every room, hallway, and social area is equipped with smoke detectors that are operational. These are linked to an advanced fire suppression system that will activate to douse and suppress fire threats. 
  • Evacuation Plan: Review our hotel’s fire evacuation plan and familiarise yourself with our emergency rally points.

 6. Dining and Room Service

Enjoying meals at The Capital Hotels Apartments and Resorts? Here’s how we ensure food safety:

  • Food Hygiene: Our expert chefs have trained for years to deliver the best dining experience to you. These meals are backed by our hyper-strict hygiene practices and protocols.
  • Room Service: We deliver extravagant meals directly to your room with our room services. Feeling thirsty? Snackish? Don’t hesitate to give us a call and we will take care of you.

Your safety is paramount during your hotel stay. By following the guidelines in this comprehensive guide, “Hotel Safety: Your Ultimate Guide to a Secure Stay,” you’ll be well-prepared to protect yourself and enjoy a worry-free experience.

Remember that hotel safety is a shared responsibility between you and the establishment.

The Capital Hotels, Apartments and Resorts are all about top-notch security and pure comfort. We’re committed to keeping you safe, with high-tech security in place so you can relax and enjoy your stay.

And when it comes to luxury, our hotels in Sandton, Mbombela, Melrose,  Rosebank, Pretoria, Cape Town, and Durban are the ultimate spots.

From luxury rooms to full amenities, we have you covered. At The Capital Hotels Apartments and Resorts, every moment is all about comfort, ease and peace of mind, where safety and luxury come together to give you a one-of-a-kind experience for the whole family.

Discover the Freedom of Float: Your Path to Flexible Payments

We are thrilled to announce a game changer that will enhance your payment experience with us. In collaboration with Float, we now offer the option to pay for your stay in up to 6 interest-free monthly installments using the available limit on your current Visa or...

Things to Do for Valentine’s Day in Cape Town

Cape Town, the Mother City, isn't just known for its stunning landscapes and vibrant energy – it's also a haven for romance. With Valentine's Day approaching, what better place to whisk your loved one away for an unforgettable experience than under the majestic Table...
Couple drinking a glass of wine

What to Do for Valentine’s Day in Pretoria

Valentine's Day, a celebration of love and affection, is around the corner. If you find yourself in Pretoria, South Africa, you're in for a treat. This vibrant city offers a plethora of romantic activities and enchanting venues for you and your loved one.  In this...
Dog peeking out the window of a car

What to Do for Valentine’s Day in Johannesburg

Valentine's Day, the celebration of love and affection, is just around the corner. If you find yourself in Johannesburg, South Africa, you're in for a treat as this vibrant city offers an abundance of romantic experiences for couples. From enchanting venues to unique...

THE CAPITAL RENEW PARTNERSHIP WITH ZANDER LOMBARD

The Capital, one of South Africa’s largest providers of fully serviced luxury apartments and hotel rooms, have today announced the renewal of their partnership with DP World Tour player, Zander Lombard. The Capital Hotels,...

Our family gets up to 20% Off

We’re not kidding. With us family comes first. Always.
We’re so serious about it that if you find a better rate anywhere else online,
not only will we match the price, we’ll also give you a free night on us.

Our family gets up to 20% Off

We’re not kidding. With us family comes first. Always. We’re so serious about it that if you find a better rate anywhere else online, not only will we match the price, we’ll also give you a free night on us.

Book Now