Terms and Conditions of Bookings

Cancellation & Amendment Policy

When accommodation is cancelled less than twenty-four (24) hours of the booked arrival date, the Hotel shall be entitled to claim a cancellation fee of 100% of services offered. Changing dates can be done with no penalty (in the sole discretion of the Hotel, and subject to availability), however shortening your stay in less than twenty four (24) hours of the booked arrival date will incur a penalty of 100% of the dates cancelled. In cases of “No-Shows’ the hotel shall be entitled to claim full compensation for services ordered.

Please Note: For The Capital Pearls and The Capital Zimbali, a cancellation must be received fourteen (14) days prior to booked arrival date.

Terms and Conditions

• Booking accommodation at the hotel for the purpose of hosting a party is not allowed. Should management receive a complaint from other residents about noise levels, security will facilitate the immediate checkout of the noisy party without a refund, and the Hotel will be entitled to any reasonable damages as may be incurred and or proved.
• Deposits will be held as liquidated damages and the guest agrees hereto, the Hotel will further be entitled to reasonable damages in excess of the Deposit, should same be incurred and proved.
• The guest, warrants that he/she is duly authorised to bind his principal as well as each member of his accompanying party to these terms and conditions of residence and failing such authority, he/she agrees to be personally liable for all amounts arising from his residence, including any damages, as well as the residence of any member of this accompanying party.
• A maximum of 2 visitors per room shall be allowed, should it be discovered that additional guests have made use of the room, the hotel reserves the right to levy an additional fee and or penalty.
• Rates are quoted per apartment/room, per night or per month in South African Rands, inclusive of VAT.
• The Capital Circle rate is exclusively available on The Capital website.
• Check in time is 14h00. Early arrivals must be cleared with reservations beforehand.
• Check out time on day of departure is 10h00. The guest undertakes to deliver the keys to reception. Should the guest depart later than 10h00, and should such late departure not be pre-arranged with the Hotel, or consented to by the Hotel, the Guest will be liable for an additional charge as outlined hereunder, and or as determined in the sole discretion of the Hotel
• The Hotel reserves the right to amend rates at any time without notice.
• Any extension of stay will be strictly subject to availability at the time of request, and on such conditions as the Hotel may determine in its sole discretion. Guests are advised to notify us as early as possible of any intended extension period.
• The Capital Apartments and Hotels (Pty) Ltd reserves the right to charge a 5% administration charge on refunds and amendments to bookings.
• Guests will be responsible for any losses, damage and breakages to the apartment and the inventory or furnishings and the cost thereof will be debited from the guest’s credit card or rental deposit.
• Smoking is not permitted in the apartments and will be subject to a fine of R1000.00 per occurrence.
• The rental rates include daily housekeeping, limited personal laundry (applicable in apartments only), electricity, DSTV (satellite television), 24 hour security and parking. The cost of any additional services will be charged against the guests’ credit card or deposit (as applicable) unless alternative settlement arrangements are made prior to departure.
• No pets are permitted. (Unless otherwise specified)
• A maximum of 2 people per room are allowed, should it be discovered that additional guests have made use of the room, the hotel reserves the right to levy an additional fee and or penalty.
• The owner, its agents and/or employees are not liable for:
  • Any loss or damage to the property or possessions of any guest, resident or visitor, whether such damage was caused by fire, theft or otherwise, or by negligence or the wrongful act, or omission, of the owner, its agents and/or employee;
  • The death of or any personal injuries of whatsoever nature sustained by a guest, resident or visitor, whether such death or injuries were sustained by the negligence or the wrongful act, or omission, of the owner, its agents and/or employee and/or the defective functioning of any apparatus.
  • Any illicit and or illegal act or conduct by the Guest.
• All persons entering the premises do so entirely at their own risk.

Late Departures

• Late departures cannot be guaranteed and is subject to availability.

• • Late Departure Fees:
    • Hotel Rooms & Apartments
      • Up to 12:00 : No charge
      • From 12:00 to 14:00 : 45% of daily rate booked
      • From 14:00 onwards : 100% of daily rate booked
    • Loyalty Members
      • Up to 12:00 : No charge
      • From 12:00 to 15:00 : 35% of daily rate booked
      • From 15:00 onwards : 100% of daily rate booked

Payment And Security Thereof

• Payment Options Accepted
  • Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Standard Bank account, the details of which will be provided on request or where relevant.

• Credit Card Acquiring and Security
  • Credit card transactions will be acquired for The Capital Hotels, Apartments & Resorts via (PayU) who are the approved payment gateway for Standard Bank of South Africa.
  • (PayU) uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
  • Users may go to (PayU) to view their security certificate and security policy.
• Customer Details separate from Card Details
  • Customer details will be stored by PayU separately from card details which are entered by the client on (PayU) secure site. For more detail on (PayU) refer to (https://southafrica.payu.com/)

Marketing Permissions

By agreeing to our T’s & C’s you will receive communication relevant to your booking with us, and from time to time marketing information. We will not share your information with any 3rd parties. You can easily unsubscribe at any time from our communications by clicking on the link in any of the emails sent to you. Alternatively, contact us and we will action this accordingly.